Frequently Asked Questions
Purchasing
Yes. We represent over 80 legendary and contemporary photographers, many with archives containing thousands of images. Our online store features only a curated selection. If you're looking for something specific, please send us an inquiry and we’ll be happy to assist.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay, and wire transfers.
All listed sizes refer to the paper size, unless otherwise noted. Framed prints are generally one size up to accommodate matting. For example, an 8 x 10 inch print is framed to fit an 11 x 14 inch frame.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Artwork
Print types vary by photographer and edition. Common formats include:
- Archival Pigment Prints, which use pigment-based inks on archival paper for rich color and long-lasting quality.
- Silver Gelatin Prints are a classic black and white printing method used since the 1880s. They are made on special paper coated with a light-sensitive silver compound that creates rich detail, deep contrast, and timeless tonal quality. This process produces prints with a unique texture and lasting durability.
- C-Type Prints, made from a color negative or digital file on photographic paper using traditional chemistry, offering vibrant colors and smooth gradations.
If you would like more information about a specific print or format, please send us an inquiry.
Yes. We offer unframed prints as well as framed options with standard or custom framing. Custom framing is available for any print and can be tailored to your style. Send us an inquiry.
Yes. Select “Unframed” when adding a print to your cart.
We offer three framing options that vary by print size, material, and level of presentation.
Standard Archival is available for prints sized 8 x 10 inches to 30 x 40 inches. It includes a matte black wood frame, UV-protective plexiglass, and museum-grade archival materials. This is a classic and elegant option designed to preserve your print and display it beautifully.
Museum Quality is available for prints sized 11 x 14 inches to 30 x 40 inches. It features hand-stained hardwood moulding, virtually invisible UV Optium Museum Acrylic for reduced glare, and the same archival matting and backing. This option offers a more refined, museum-level finish.
Oversized Preservation is for large-format prints ranging from 36 x 54 inches to 48 x 72 inches. It uses the same UV Optium Museum Acrylic and hardwood framing as the Museum Quality option, but with heavy-duty hanging hardware and the option to dry mount the print for added stability over time.
If you need help selecting the best option for your artwork, send us an inquiry.
Our frames are made of high-quality wood and assembled using archival materials, including acid-free mats and UV-protective plexiglass.
Use secure wall hooks or anchors suited to your wall type and the weight of the frame. Hanging hardware is included with all framed orders.
We recommend framing with archival materials and avoiding direct or partial sunlight. UV plexiglass provides added protection against fading.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Orders and Shipping
Delivery times vary depending on the image and whether it is in stock. In-stock items may ship within a few days. If the print needs to be ordered from the photographer or framed, please allow a few weeks. You will receive a FedEx tracking number once the order ships and we are happy to provide updates during the process.
Expedited shipping is not available through the website, but please send us an inquiry. We may be able to accommodate special requests. Send us an inquiry.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
All artwork is shipped via FedEx Ground or Home Delivery. Orders over $100 require Direct Signature to ensure safe delivery of your artwork.
Your order includes the artwork, a certificate of authenticity, a packing slip, hanging hardware if framing was selected, and care instructions.
Please take photos of the packaging before opening and contact us immediately at info@musichead.com. We will assess the situation and work with you to resolve it promptly.
If your tracking shows “delivered” but you have not received the package, email info@musichead.com and we will help track it down.
International shipping is not available through the website, but please send us an inquiry. We’re happy to create a custom shipping quote for you. Send us an inquiry and a gallery representative will be happy to assist you.
Need assistance?
For questions about inventory, framing, orders, or shipping, please send us an inquiry at info@musichead.com. We’re here to help.